Return Policy

DELIVERY POLICY

  1. Our delivery time stated is only by approximation and may vary in the event of unexpected traffic congestion, local/federal traffic blockage, weather conditions, unforeseen incidents or any other factors that may delay our delivery time.
  2. In the circumstances whereby the delivery of your order is highly likely to be delayed, we will make all available effort in our capacity to notify you of said delay.
  3. DOODOO LIVE may choose to engage with a third party service provider to ensure our delivery within 3 working days. Whilst we aim to ensure the service level of such third party service provider, we are not able to warrant their conduct or behavior and shall not be held responsible for any omission or misconduct caused by said third party service provider(s).
  4. You are responsible to be available at the time of delivery or to ensure adequate arrangement is made in the event of your absence to collect your order upon arrival. All risks and responsibility of the product shall be handed over to you upon completion of delivery.
  5. In the event where we are unable to reach you upon delivery, we will attempt to contact you at the phone number provided during Checkout. If the aforementioned attempts to contact you have failed, you will be liable for the order’s payment in full as if you have received it.
  6. To ensure the highest quality of the delivered meal, it is highly recommended that all meals delivered should be consumed immediately upon receipt.

RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However , if you are not completely satisfied with your purchase for any reason , you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition , with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at 91crystalfam@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number , place the item securely in its original packaging , and mail your return to the following address
DOODOO LIVE SDN BHD
SHOP UNIT NO. 6, JALAN IAN 1, TAMAN INDUSTRI ANGKASA NURI, 76100 DURIAN TUNGGAL MELAKA MALAYSIA
Please note , you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item , we will process your return or exchange. Please allow us at least seven (7) days from the receipt of your item to process your return or exchange.
EXCEPTIONS
The following items cannot be return or exchanged:
. Gifts
. Used Products
. Opened Products
For defective or damaged products , please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy , please contact us at:
011-2576 6760
91crystalfam@gmail.com